At OptiEdge, we are committed to providing high-quality business consulting, financial planning, and retirement strategy services. This Return & Refund Policy outlines the conditions under which refunds may be requested and how to proceed with a refund inquiry.
This policy complies with international consumer protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Consumer Protection Act (CPA) of United Kingdom.
By purchasing our services, you agree to the terms outlined in this policy.
1. General Refund Policy
✔ Refunds are available only under specific conditions, as detailed in this policy.
✔ Refund requests must be submitted within 30 days of the purchase date.
✔ We do not offer refunds for completed services, except where legally required.
✔ Refunds will be processed to the original payment method used for the transaction.
✔ Refund amounts may be partial or full, depending on the status of the service provided.
2. Eligibility for Refunds
A refund may be granted under the following circumstances:
2.1 Non-Delivery of Service
✔ If the service was not provided within the agreed timeframe due to our fault.
✔ Refunds will not be issued if a delay was caused by lack of communication or necessary information from the client.
2.2 Service Not as Described
✔ If the delivered service significantly deviates from the agreed terms in writing (contract, email communication, or project brief).
✔ Minor variations or subjective dissatisfaction do not qualify for a refund.
2.3 Technical Errors or Overcharges
✔ If you were charged twice for the same service due to a billing error.
✔ If a technical issue on our platform caused incorrect billing.
3. Non-Refundable Services
Certain services are not eligible for refunds, including:
❌ Completed services – If the service has been fully delivered and accepted by the client.
❌ Consulting sessions – If a scheduled consultation was missed without prior cancellation.
❌ Third-party fees – Any costs incurred from third-party providers or software integrations.
❌ Customized or personalized services – Once work has begun on a tailored service.
If you are unsure whether your purchase qualifies for a refund, please contact our support team for clarification.
4. Requesting a Refund
To request a refund, follow these steps:
1️⃣ Submit a Request
✔ Email [email protected] with “Refund Request” in the subject line.
✔ Include your full name, order number, and details of your refund request.
2️⃣ Review Process
✔ Our team will review your request and respond within 5 business days.
✔ We may ask for additional information to verify the claim.
3️⃣ Approval & Processing
✔ If approved, the refund will be processed within 7-14 business days.
✔ The refund will be issued to the original payment method used.
5. Cancellation Policy
✔ You may cancel a service before it has been initiated for a full refund.
✔ If a cancellation request is made after work has begun, a partial refund may be considered based on the completed portion.
✔ Cancellations for scheduled consultations must be made at least 24 hours in advance to qualify for rescheduling or a refund.
6. Chargebacks & Dispute Resolution
✔ If you believe a charge was unauthorized, please contact us before initiating a chargeback.
✔ Customers must first attempt to resolve any disputes with OptiEdge’s support team before escalating to their bank.
✔ Unauthorized chargebacks may result in account suspension or legal action if deemed fraudulent.
✔ We encourage users to resolve disputes through customer support first before involving third-party financial institutions.
7. Changes to This Policy
✔ We may update this Return & Refund Policy periodically.
✔ Significant updates will be communicated via email notifications or website banners.
✔ Continued use of our services after updates indicates acceptance of the revised policy.
8. Contact Us
For any questions about refunds or cancellations, please contact:
📍 Address: Cumberland Business Park, 17 Cumberland Ave, London NW10 7RT, United Kingdom
📞 Phone: +44 208 753 0800
📧 Email: [email protected]